Covid-19 Q&A

What precautions should everyone take in a hotel or other accommodation establishment?

Everyone should follow basic precautions:

Wash all parts of your hands frequently (at least 20 seconds if using an alcohol-based hand rub, and at least 40 seconds with soap and water), including after exchanging objects such as money or credit cards. Look for hand sanitizer stations and use them before going into dining halls, restaurants or bars.

Cover a cough or sneeze with a bent elbow or tissue, and throw away the tissue in a closed bin.

Maintain at least a 1 mt. distance from staff and other guests. This includes avoiding hugging, kissing, or shaking hands. If you can’t guarantee the distance, wear a mask. Be sure to check local and national guidelines on the use of masks. 

The above mentioned procedures have been followed by our staff regularly to maintain the hygiene and safety to not only guests but amongst ourselves too.

Are there precautions to take while eating in a restaurant?

There is no evidence that the virus that causes COVID-19 is transmitted by food, including fresh fruits and vegetables. The virus can be killed while cooking food at temperatures of at least 70°C.

Guests should be reminded when entering and leaving the area to clean their hands. When the physical distance of at least 1 mt. cannot be guaranteed, masks are recommended to be worn by staff and guests.

The staff follows best practices to make sure cleanliness is maintained with all the materials used in the kitchen, also the food is prepared and cleaned in a proper way to make sure hygiene is maintained.

Is it safe to use fans or air conditioning in an accommodation?

Ventilation is an important factor in preventing the virus that causes COVID-19 from spreading. Recirculated air from split air conditioning units, fan coils, or any system that runs with a recirculation mode should be avoided where possible, unless in a single occupancy room with no one else present. If recirculation is unavoidable, increase outdoor air exchange by opening windows, if possible and safe to do so, and minimize air blowing from one person directly at another.

Floor or ceiling fans can provide ventilation when the people occupying the room are from the same household but are not recommended when travelers from different households are together.

A/c filters are cleaned after every guest stay to get it prepared for the next guest. We make sure every corner of the room is cleaned before making it available for the guests.

Can you get the virus from people who were in the room previous to you?

We have procedures for cleaning, disinfecting and ventilating the room properly between every guest’s stay. These processes allow the accommodations to be used immediately afterward. 

Also, rooms are sanitized properly to make sure it is clean and safe for our guests.

What should travelers do if they get sick while at an accommodation facility?

If a guest develops symptoms of COVID-19, such as fever, dry cough or tiredness, they should notify the facility manager and seek medical advice by contacting local health authorities.

The guest should isolate from others, including fellow travelers. If the guest cannot be isolated or staff need to enter the room, the ill person should put on a medical mask, and people nearby should also wear a mask.  If the medical mask cannot be tolerated by the ill person, then he or she should cough or sneeze into a bent elbow or use tissues to cover the mouth, and discard the tissue immediately into a closed waste bag.

We will help you make medical arrangements to get immediate help for not only Covid-19 related, but in any kind of medical aid required.